We are always ready to help you!
Our dedicated support staff is committed to helping you succeed with Scorto™ Solutions whenever you may require our assistance. We provide fast, accurate, and professional technical service support for our products.
Advanced service is available to those customers who have purchased Scorto’s™ software and have an active support/maintenance contract.
With the help of the Scorto™ Technical Support, you can exploit your Scorto™ software more effectively.
Before Contacting Support
To facilitate the problem-solving process, please collect the following information prior to contacting the Scorto support staff.
- The name and version of your Scorto™ product;
- The name and version of the operating system;
- DBMS name and version;
- General statement of the problem;
- Detailed steps that will help to reproduce the problem;
- Screenshots of error messages or, at least, descriptions of error messages;
- Frequency and intervals of the problem’s occurrence;
- Detailed steps to reproduce the problem;
- Copies of the Scorto™ product log and configuration files;
- Changes that may have been made to the Scorto™ products, including any new configuration or software upgrades;
- Hardware and software changes that may have been made to the initial environment.